Refund policy

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<h1>Returns and exchanges</h1>
<p class="rf-intro">We want you to love your ON FOOT shoes. If something isn't right, here's exactly how returns and exchanges work.</p>

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<h2>Return window</h2>
<p>You have 7 days from the date of delivery to request a return or exchange.</p>
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<h2>Eligibility</h2>
<p>Items must be unused, unworn, and returned in their original packaging with all tags attached.</p>
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<h2>Who pays return shipping</h2>
<p>If the item is defective, damaged, or wrong — we cover return shipping. For change of mind or sizing — the customer covers return shipping.</p>
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<h2>Refunds vs. exchanges</h2>
<p>Choose either. For Cash on Delivery orders, refunds are issued via bank transfer, typically within 5–7 business days of us receiving and inspecting the item.</p>
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<h2>How to start a return</h2>
<p>Use our <a href="/pages/return-exchange-request">Return & Exchange form</a>, WhatsApp +92 330 3274652, or email <a href="mailto:onfoot010@gmail.com">onfoot010@gmail.com</a>.</p>
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<p>Ready to start a return or exchange?</p>
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<a class="rf-btn-primary" href="/pages/return-exchange-request">Start a request</a>
<a class="rf-btn-secondary" href="https://wa.me/923303274652">Ask on WhatsApp</a>
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