We respect the privacy rights of our online visitors and understand the importance of protecting your personal information. Onfoot has adopted a company-wide privacy policy that guides how we collect, store, and use the information you provide to us. By visiting www.shoponfootcom, you accept and consent to the practices described in this privacy policy and the terms and conditions.

What Personal Information Do We Collect and How?

Onfoot collects personal information in several ways when you place an order or register for a service. By registering, you consent to the collection of your personal data. When placing an order, we may collect details such as your name, email address, phone numbers, home address, shipping information, and credit/debit card billing addresses. This information enables us to process and fulfill your order. Your saved card details will never be shared with third parties and will only be used to process your order through our payment service provider’s secure systems.

How We Use Your Information and Who We Share It With

Onfoot may use your personal information to process orders, handle payments, and provide a personalized shopping experience. This information helps us fulfill and deliver your orders, as well as manage your account. In certain cases, your personal details may be disclosed to credit reference or fraud prevention agencies, which may maintain a record of this information. We may also use your details to send marketing updates, always in accordance with your preferences (outlined below).

We do not sell your information to third-party marketing companies. While we may share general site traffic, sales data, wish lists, and other commercial information with third parties, this does not include any personal information that can identify you. Additionally, we may use your personal information for internal marketing and demographic analysis, combined with non-personal data, to continuously improve our website design to better meet our visitors’ needs.

Marketing Opt-In and Opt-Out

When you register, you will have the option to subscribe to our updates, which include:

• Email alerts about new products, features, enhancements, special offers, upgrade opportunities, contests, and events.
• Direct mail alerts for similar promotions and opportunities.

At no time do we sell or share your information with third parties for marketing purposes. You always have the option to unsubscribe from any service or updates you’ve subscribed to. Any email you receive from us will include an easy, automated unsubscribe link. You can also manage your preferences or opt-out of all emails by logging into your account. To unsubscribe from direct mail services, please contact Onfoot Customer Care at 0346 484 0000 or email us at contact@shoponfoot.com.

How You Can Access and Update Your Personal Information

If you need to verify or update your personal information, you can visit our website and log in using the “Sign In” option on the homepage. Your personal information will be available for review and updates in the “My Account” section. Only you, or upon your request, our Customer Care team, can access your personal data using your user ID and password. You can update details such as billing and shipping addresses, or manage your email preferences. Saved credit/debit card details can be edited or deleted with each purchase or through your account settings. Please note that changing your billing or shipping address while an order is being processed will trigger a security validation.

If you prefer, you may contact us at contact@shoponfoot.com, and we will update your personal information for you.

Safeguarding Your Information

Onfoot takes reasonable steps to ensure the security, integrity, and privacy of the information you provide. When placing an order or accessing your account, we use Secure Socket Layer (SSL) encryption to protect your data from unauthorized use. We also take reasonable precautions to ensure that any third-party partners to whom we transfer your data provide adequate protection for your personal information.

Questions or Complaints

If you have further questions regarding our privacy policy, please refer to the Help section of our website, where common questions are answered. For additional inquiries, please visit the Contact Us section of our website or send an email to the relevant Onfoot department.