INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What types of footwear do you offer?

We specialize in ladies' footwear, including slippers, pumps, sandals, and more, all designed for comfort and style.

 

How do I place an order on ShopOnfoot?

Simply browse our collection, select your desired item, choose your size, and add it to the cart. Follow the checkout process to complete your order.

What payment methods do you accept?

We currently only accept Cash on Delivery (COD) as a payment method.

Do you offer free shipping?

We offer free shipping on orders above a specific amount. Please check our shipping policy for more details.

 

How long does delivery take?

Delivery typically takes 3-7 business days, depending on your location.

What is your return/exchange policy?

We accept returns and exchanges within 7 days of receiving your order. The item must be in its original, unused condition with packaging intact. A fee of RS200 will be deducted for shipping and packaging.

How do I request a return or exchange?

Contact us within 7 days of receiving your order via email at contact@shoponfoot.com or call our customer service at 0346 484 0000. We will guide you through the return/exchange process.

What should I do if I receive a damaged or incorrect item?

If your item is damaged or incorrect, please reach out to us immediately within 7 days. We will arrange for a replacement or refund based on your preference.

How can I contact customer support?

You can reach us via email at contact@shoponfoot.com or call our customer service at 0346 484 0000 for any inquiries.